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Customer Services
CHRISTMAS DELIVERY
DELIVERY
Please note that due to Christmas working hours we unfortunately cannot guarantee our normal 2 day ordering lead time .
Please see information regarding order cut-offs and delivery dates below for orders placed between the Christmas and New Year period:
The last order date for deliveries before Christmas day is the morning of 21/12/2020 for delivery on 24/12/2020.The last deliveries before 2021 – orders which are placed late morning/ afternoon on 21/12/2020 up until the morning of 29/12/2020 will be processed for delivery on 31/12/2020.
Orders placed late morning/afternoon on 29/12/2020 up to the morning of 04/01/21 will be processed for delivery on 06/01/2021.
COVID UPDATES
COVID
Our customers health and safety is at the forefront of our minds during this time, and as such we have taken precautions to protect you & our delivery drivers.
As of today our DPD drivers will no longer be requiring signatures on delivery in order to avoid person to person contact. This means no drivers will be handing over scanners to the receivers. Our drivers will simply deliver as normal and write DOA (Deliver on authority) and then type in the receivers name, no actual signatures will be available.
We are working around the clock to ensure its business as usual for all of our loyal SCI-MX customers & thank you for your patience during this team. As always, if you have any questions please contact our customer care team.
Team SCI-MX.
Delivery Policy
UK Mainland delivery is FREE on all orders over £40. Orders that are under £40, UK Mainland delivery is £6.00.
UK Mainland can take up to 2 working days to be delivered, International orders can vary dependent on country.
2 Day Delivery
If your order is placed before 1pm Monday to Friday we will endeavour to process your order on the same day for a 2 day delivery service (Mainland UK only). Orders placed after 1pm on Friday will be processed on a Monday for delivery to you on Wednesday. All deliveries exclude weekends. Orders for non-Mainland UK delivery are on a 4 day service.
Whilst we endeavour to process orders as per the above statement, please note that this may not be feasible. When experiencing high order volumes and/or over a promotional period we may not be able to offer next working day delivery.
Please ensure that you provide a valid street address where somebody will be available to receive the parcel from 8am onwards as the courier service cannot provide specific delivery times. Any incorrect delivery address details will result in a delay to your order. If you are unlikely to be at home during those hours, please provide an alternative address. Please ensure that you provide a valid telephone number where you will be contactable. If a mobile number is provided in the order then the courier will contact and provide a 1 hour window when the delivery should be expected.
In the event that our courier cannot deliver your parcel, or is unable to obtain a signature, they will try to contact you by telephone in the first instance.
International orders
There is no international shipping or shipping to Northern Ireland at this time.
Additional charges apply to international orders. All rates quoted are per parcel and for items weighing up to a maximum of 30kg in weight and volume.
Prices may vary at the checkout dependent on your exact delivery location. Always check your shipping cost before proceeding.
| Countries | Up to 30kg |
| Northern Ireland, Republic of Ireland, Belgium, France, Germany, Luxembourg, Netherlands | £13 |
| Austria, Denmark | £15 |
| Scottish Islands, Isle of Man | £16 |
| Scilly Isles | £17 |
| Isle of wight, Czech Republic, Italy, Slovakia, Spain | £18 |
| Scottish Highlands | £20 |
| Channel Isles | £24 |
| Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Portugal, Romania, Slovenia, Sweden | £27 |
BFPO
Please refer to the table below for information on the weight limits for BFPO addresses.
Note that you must take into account that the total weight of your order will include our packaging — please allow 1kg for packaging on top of the total weight of your items.
| BFPO No | Maximum Weight | Maximum Size |
| All BFPOs with the exception of HM Ships, Op Kipion & Op HERRICK | 30kg per parcel- | 1.05m length2.0m length and girth combined |
| HM Ships: BFPOs 200 to 499 | 11kg per parcel- | 1.05m length2.0m length and girth combined |
| Op Kipion, Op HERRICK and HM Ships in Support NO Parcel Service available | ||
Free delivery applies to BFPO but we are advised that deliveries weighing over 2kg can take up to four weeks for delivery to BFPO addresses.
Orders for BFPO addresses will be sent to the BFPO sorting office. We are unable to provide delivery tracking on these orders after the parcel arrives at the BFPO sorting office.
Return A Product
Please refer to our returns policy.
Lost or Damaged Shipment
Please contact our Customer Service Team on 01452 656010 (9.00am to 5.00pm, Mon – Fri) or email customerservices@sci-mx.co.uk
What our customers say about our Customer Service & delivery
"I have dealt with many companies in my past and it is a delight to see that a customer service ethic such as yours is still alive. Thanks again and I look forward to using SCI-MX for years to come."
"...very good service when ordering, delivery of product and the actual product itself; it tastes great and already feel and notice the difference. I just wish I had started using SCI-MX sooner..."
For more reviews please see visit us on the Trust Pilot website, where we're proud of our 9/10 'Excellent' score.