Customer Services

Need help with your order? Looking for some answers about our products? No problem, we're here to help. Below are some of our most frequently asked questions.

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1. Can I place an order over the phone?

Unfortunately not, all of our orders are placed online. If you're struggling to find the right product for you, then drop us an email below so we can help. Alternatively, why not try our supplement quiz.

2. Do you deliver outside of the UK?

Yes we do although additional charges apply to international orders. All rates quoted are per parcel and for items weighing up to a maximum of 30kg in weight and volume.Prices may vary at the checkout dependent on your exact delivery location. Always check your shipping cost before proceeding. 

3. Can I make changes to my order?

Dependent on when your order was placed our customer service team will endeavour to make changes, however we're a super fast team and it isn't always possible.

Contact us with your order number as soon as you can to see if we can help.

4. How can I cancel my order?

We're sorry to hear you want to cancel. If you need any support with this, please contact our customer services team on customerservices@sci-mx.co.uk and one of the team will be able to help.

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5. What is your return policy?

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it from us.

Your item must be in the original packaging & you must have proof of purchase. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

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Is your palm oil sustainable?

All palm oil used in our convenience products by our manufactures is RSPO approved.

Can I recycle your packaging?

The scoops in our powders are not currently recyclable. The pouches which some of our powders are packaged in are not currently recyclable – this is an area which SCI-MX Nutrition will be working on in order to ensure that all our packaging is recyclable.

We can confirm that the tubs which some of our powders are packaged in though are recyclable – in order to recycle these, we would advise taking these the local council recycling center.

We are consistently reviewing our packaging, and sustainability is a key consideration for us as a company and is an integral part of our product development planning. It’s always useful for us to have feedback on areas like this and we will certainly pass on your comments regarding our packaging.

We hope that in the near future, all our packaging is recyclable.

Can I use your products whilst pregnant/ breastfeeding?

All of our products can be used by anyone in good health, however, we are not in a position to be able to comment on individual medical questions. If you are currently pregnant or breastfeeding, we must recommend that you seek advice from your health care professional before using any of our product range.