You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it from us. Your item must be in the original packaging & you must have proof of purchase. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies. SCI-MX does not cover the cost of returning an item. Unless the product is faulty, or there is an error with the order. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us firstname.lastname@example.org.
Damaged & Defective Products
If you receive your order and find that it has been damaged, is defective in any way or is not the item that you ordered, we will pay for the collection of the item and arrange a replacement or refund. In the event of this occurring, please email us on email@example.com between 9.00am to 5pm (Mon — Fri) and request return instructions.
In order to speed up the process for damaged or defective products we will require the following information: order number/ details regarding the issue/ photos/ batch number & expiry date.
Please do not return an item without informing us and please ensure that all returned goods are clearly marked with your name and order details.
Our return address is:
SCI-MX Nutrition Ltd, Unit 6, Gateway 12 Business Park, Davy Way, Gloucester, GL2 2BY
If returning an item to us which we are not liable to collect at our cost (for example if you ordered the wrong flavour etc), we suggest that you retain proof of postage for your own records in the event of the item/s failing to reach us.
Returned products must meet the following criteria to be eligible for a refund:
- The item must be in resaleable condition, unsoiled and with no damage to the container, lid, seal or label.
- The item must be unopened.
- The item must be in the original packaging.
- The item must be returned within 14 days of purchase.
Please contact our Customer Service Team on firstname.lastname@example.org if you have any questions or queries regarding your return.
Returns can take between 7—10 business days to receive and process. However, we will do our best to minimise any delay. We only issue refunds & replacements once we have received the original product back into our stores & have completed checks.